Community
NewHope Foundation.
Settlement desk on Pickett. Website dead. Call.
Location
What people get wrong
newhope.asn.au does not resolve (NXDOMAIN as of 2026-09-20). healthdirect URL 404ed 2026-09-21. Call (03) 9448 8009 or email footscray@newhope.asn.au. Do not use newhope.foundation. WEstjustice is 12 Clarke Street, Sunshine. Same building also hosts other desks. Match New Hope. We last walked this on 2026-09-21. Hours move with the week. Checking the shopfront keeps the night easy.
What is New Hope Foundation known for?
New Hope Foundation is known as the Pickett settlement desk: a weekday buzzer on a bluestone hall, a dead website, a caseworker job the food map cannot catch.
You walk from Footscray station into a residential-civic pocket to 30A Pickett. The Victorian Heritage photograph of the bluestone hall is the building listed for the Refugee Resource Centre desk. It is not a New Hope branded shopfront. Inside it is settlement and refugee resource work: the weekday casework a newly arrived household needs when Centrelink already sent them somewhere else. Interpreters: ask when you book. Phone (03) 9448 8009. Email footscray@newhope.asn.au. newhope.asn.au does not resolve. healthdirect still printed that URL on the old card, then 404ed the day we refetched. That is the door, not the library on Paisley and not a plaza GP.
This is not Centrelink on Moore Street. This is not AMES at 37 Albert. This is not AMEP. This is not WEstjustice in Sunshine. This is not ASRC. This is not Borderlands, even if that name has used the same hall. This is not newhope.foundation, a different organisation with Hills and China orphan work. Wyndham listings that point there are wrong for this Footscray desk. This is not ED.
You came because a friend needed a buzzer, or because a letter said New Hope, and because a parent who arrived Saturday with a market bag is how an afternoon dies. Saturday is the other Footscray. Head office history sits in Prahran at Grattan Gardens on older event copy. An old flyer address of 21 Victoria Street is not this listing. Stay on 30A. Match the intake name on the day. Other organisations have used the hall. A volunteer photo that shows Jacques Boulet or Borderlands is leftover color, not tonight's desk.
What should you bring to New Hope Foundation?
You should bring visa grant, passport, Medicare if you have it, address evidence, and letters from Services Australia, then an adult who can walk to the buzzer with you.
Do not arrive Saturday. If you needed legal help for Maribyrnong, WEstjustice is Sunshine. If you needed English classes, the learn English guide. If you needed a GP, Leeds or the plaza or cohealth. If you needed ED, Geelong Road. If you needed worship, Heavenly Queen or St Monica, not this hall. If you needed wifi, the library at 56 Paisley is a quiet room, not this intake.
Stay long enough to match New Hope / Refugee Resource Centre on the sign. Street parking is residential. Do not dump a car in Albert plaza and assume Pickett is next door in the way Coles is. After dark Pickett is quieter than Barkly. If you can, do this job in daylight on a weekday.
Bring the question. Fees may apply on the old healthdirect card. Confirm at intake. After hours this desk is closed. GenWest is the family violence name in this directory. If you are in danger, 000. This page is a field guide, not a hotline. Do not treat a shared hall as a shared organisation. A volunteer photo that shows Jacques Boulet or Borderlands is not this listing.
Hours, tickets and queues at New Hope Foundation
Quoted hours from the prior healthdirect card: weekdays 9am to 5pm. Call (03) 9448 8009. Last checked 2026-09-21. The printed website did not resolve. The healthdirect URL 404ed the day we refetched.
Public holidays shuffle. Intake rules live with the operator. The dead website is not a booking path. Do not use newhope.foundation. After hours this desk is closed.
Walk someone to the buzzer. Do not send a Saturday pin drop. A maps widget that still prints a live site is leftover. Phone first. A 5:10pm weekday arrival is already too late on the old card.
How do you get to New Hope Foundation in Footscray?
You get to New Hope Foundation by walking from Footscray station to Pickett Street, 30A, a settlement desk in a hall, not a Hopkins shopfront and not Sunshine.
Do this on a weekday. The library and plaza are nearby orientation, not this buzzer. Street parking is residential. After dark Pickett is quieter than Barkly. Leave toward a lit spine if you can. This is not a night desk.
If you wanted WEstjustice, 12 Clarke Street, Sunshine. If you wanted Centrelink, Moore Street. If you wanted cohealth, 575A Barkly, 3012. If you wanted ED, 20 Geelong Road. This listing is 30A Pickett. A 406 that dumps you at VU Park is the hospital edge, a different job. Walk Pickett if the intake is the job. Drive Geelong Road if the chest is the job. Do not mash them because both say Footscray. The plaza GP will not do settlement. The library will not stamp a visa letter.
What do people mix up about New Hope Foundation?
They use newhope.foundation, or they send a Saturday pin, or they mash Borderlands and ASRC into this buzzer, and they miss a Pickett desk that still wants a weekday phone call.
- Footscray Refugee Resource Centre, 30A Pickett Street, Footscray VIC 3011 only.
- Phone (03) 9448 8009. Email footscray@newhope.asn.au.
- Prior card weekdays 9am-5pm. newhope.asn.au did not resolve. healthdirect 404ed 2026-09-21.
- Not newhope.foundation. Not WEstjustice. Not ASRC. Not Borderlands.
- Walk someone to the buzzer. Do not send a Saturday pin drop.
Questions people ask next
- Where is New Hope Foundation?
- Footscray Refugee Resource Centre, 30A Pickett Street, Footscray VIC 3011. Footscray station is the nearest train. It is not WEstjustice in Sunshine and not a Hopkins shopfront.
- What are New Hope Foundation hours?
- The prior healthdirect card printed weekdays 9am-5pm. That URL 404ed on 2026-09-21. Call (03) 9448 8009. The printed website did not resolve. Do not use newhope.foundation.
- How do I get to New Hope Foundation from the station?
- Walk to Pickett Street. Do this on a weekday. The library on Paisley is a neighbour, not the intake. Walk someone to the buzzer if you can.
- Is New Hope Foundation the same as Borderlands or ASRC?
- No. New Hope is the settlement desk at 30A Pickett. Borderlands has used the same hall. ASRC is a different organisation. WEstjustice is 12 Clarke Street, Sunshine. Match the intake name.
Where we checked
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